Privacy Policy

1. Information We Collect

Elevate Ai Solutions collects the following information when you interact with our website, book a demo, or use our services:

• Name: Your first and last name as provided on forms or during phone interactions.
• Email Address: Used to communicate with you and deliver service-related information.
• Phone Number: Your mobile or landline number, used for calls, SMS reminders, and follow-ups.
• Business Name: The name of your business, used to personalize our services and communications.
• Form Submissions: Any information you provide through contact forms, demo booking forms, chat widgets, or other intake methods on our website.

2. How We Use Your Information

We use the information we collect to provide and improve our services, communicate with you, and deliver a better experience. Specifically, we use your information to:

• Schedule and confirm appointments and consultations
• Send appointment reminders so you never miss a booking
• Follow up with you after demos, calls, or inquiries
• Deliver promotional SMS messages related to our services (with your consent)
• Respond to your questions and provide customer support
• Improve our website, services, and overall customer experience

3. SMS Text Message Communications

By providing your mobile phone number and checking the consent box on our forms, you agree to receive SMS text messages from Elevate Ai Solutions. These messages may include appointment reminders, follow-up communications, service updates, and promotional content.

• Consent: You explicitly consent to receive SMS messages to the phone number you provide.
• Message Frequency: Message frequency varies depending on your interactions with us. You may receive messages related to appointments, follow-ups, and occasional promotions.
• Message & Data Rates: Standard message and data rates may apply from your mobile carrier for messages you receive from us.
• Opt Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. Upon opting out, you will receive a confirmation text. You may opt back in at any time by replying START.
• Help: For assistance, reply HELP to any message, or contact us using the information in Section 8.
• No Sharing of SMS Data: No mobile information will be shared with third parties for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties.

4. Sharing of Information

Elevate Ai Solutions does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., CRM platforms, SMS delivery providers, analytics tools). These providers are bound by confidentiality agreements and are only permitted to use your data to provide services on our behalf.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or government regulation.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to the same privacy protections.

5. SMS / Text Message Communications

Elevate Ai Solutions collects your phone number when you voluntarily submit it through our website forms, booking widgets, or other contact methods. By providing your phone number and checking the applicable consent box(es), you agree to receive text messages from Elevate Ai Solutions.

• Transactional Messages: We may send SMS messages related to your account, appointments, order confirmations, service updates, and other operational notifications you have requested.
• Marketing Messages: With your separate explicit consent, we may send promotional SMS messages including special offers, new service announcements, and marketing communications.
• Message Frequency: Message frequency may vary depending on your activity and the services you have opted into.
• Message & Data Rates: Message and data rates may apply. Contact your wireless carrier for details.
• Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one confirmation message and no further SMS messages will be sent.
• Help: Reply HELP to any message for assistance, or contact us at hello@elevateaisolutions.net
• No Sharing: We do not sell, share, or rent your phone number to third parties for their marketing or SMS purposes.

6. Cookie & Tracking Information

Elevate Ai Solutions uses cookies and similar tracking technologies to improve your experience on our website and to understand how our services are used.

• Cookies: We use essential cookies to operate the website and session cookies to remember your preferences during your visit.
• Analytics: We use analytics tools to collect aggregate, anonymized data about website traffic, page views, and user interactions. This helps us improve our content and services.
• Tracking Pixels: We may use tracking pixels on landing and marketing pages to measure the effectiveness of our campaigns and to retarget visitors with relevant offers.
• Third-Party Tools: Some cookies and tracking technologies are placed by third-party platforms (e.g., advertising providers) and are governed by their respective privacy policies.
• Managing Cookies: You may disable cookies through your browser settings. Disabling some cookies may affect the functionality of our website.

7. Data Security Practices

Elevate Ai Solutions takes the security of your personal information seriously. We implement industry-standard security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction.

• Encryption: Sensitive data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption protocols.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. Access is reviewed on a regular basis.
• Data Minimization: We collect only the information necessary to provide and improve our services and to respond to your requests.
• Regular Reviews: We conduct periodic reviews and audits of our security practices to identify and address potential vulnerabilities.
• Incident Response: In the event of a suspected data breach, we follow a documented incident response plan and notify affected individuals and regulators where required by law.
• Third-Party Standards: Our service providers are required to maintain reasonable security safeguards consistent with industry standards.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: hello@elevateaisolutions.net
• Phone: +1 249-801-0706
• Address: Elevate Ai Solutions, 102 Roosevelt Ave, Sault Ste. Marie, ON P6C 5M4, Canada

This Privacy Policy is governed by the laws of the Province of Ontario, Canada.

Last Updated: August 28, 2026